Grand Rapids Network Monitoring

NetSmart – Managed IT Services

Reliability, security and cost control are essential to maintaining and profitability, whether you have on-staff personnel or utilize support your IT function. The NetSmart team is a long-term, goal-oriented partner that will work with your staff to ensure a fully functioning network. NetSmart allows your business to focus on core competencies, while having access expertise.

  • Continuous 24/7 monitoring of critical systems
  • Custom levels of support tailored to fit your budget
  • Access to a broad, specialized team of IT professionals
  • End point security
  • Consistent assessment and vulnerability management of software and hardware
  • Increased uptime by assuring your systems operate at peak performance
  • Ability to expand and contract with your business
  • Prompt response available from local support technicians

Calculate Your IT Support Requirements and Costs?

Use the Cost Calculator to find out what are your business costs and needs.

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I.T. Services Life Cycle

Information is one of your most valuable business assets. So, maintaining and improving the efficiency and effectiveness of your Information Technology infrastructure is vital to the health of your business. That's why you need an information technology partner who has a successful track record that you can trust. NetSmart from Applied Imaging provides you with access to a proven outside resource to assist with some, or all of the responsibilities associated with your Information Technology functions.

How Do You Benefit?

Remote Monitoring and Management
Left unchecked, sooner or later your servers, desktop/notebook computers or network devices will fail, leaving customers unserved, employees idle and your reputation damaged. NetSmart has developed sophisticated processes and invested in software and infrastructure for 24/7 proactive, remote monitoring. The mission of NetSmart is to identify potential problems and correct them before they disrupt your business or workflow.

Help Desk
The NetSmart Help Desk offers a central point for your team to get answers to the technical issues that may arise. Workstation failures, software upgrades, system troubleshooting and even server errors can waste valuable time and create unneeded frustration. With fast response times, let the NetSmart team of certified professionals troubleshoot your problems over the phone or by securely logging into your network in order to remediate the issue remotely.

On-Site Service
While most network issues can be resolved remotely, we understand that on-site service is important for our customers. With a Comprehensive Package, NetSmart provides a predetermined monthly number of hours to accommodate moves, new installations, and other mission critical activities that are best addressed by an on-site technician.

Designed Around Mid-Market Clients

A Wide Range of Clients with a Few Requirements in Common
A typical client will have 10 – 200 employees and recognize that their technology investment plays a mission critical role in the success of their business. The network might include the following configuration:

Applications – web, database, directory services, email, document management
Devices – servers, desktop/notebook computers, routers, switches, firewall appliances, printers and digital copiers

NetSmart offers the following:

  • Remote monitoring
  • Help and support desk
  • Incident management and remediation
  • Virtual CIO
  • Monthly reporting
  • Quarterly reviews

Why NetSmart?

A fully-functioning and innovative computer network is critical to keeping you operating at peak efficiency and to maintaining your long-term profitability. Your computer network covers servers, desktop/notebook computers, devices, switches, routers, firewall appliances, components, scanners, printers, and connected MFPs. NetSmart focuses on keeping those network components working the way they are supposed to work.

NetSmart IT engineers have the capability to repair or resolve most issues remotely, often before your employees experience a problem.  As a result, your team will be freed up to work on strategic initiatives allowing your company to become lean, productive, and efficient.

Save Money and Simplify Communications

Enjoy the Advantages of a Single Point of Accountability
By choosing Applied Imaging and NetSmart your business will enjoy the benefits of a single point of contact for your network, applications and devices. You will simplify network communications and make your network easier to manage. It also assures every person across your network receives a consistent, reliable experience. With the help of NetSmart, Applied Imaging will collaborate with your company’s workers as often as needed and make your network and the connected devices operate more efficiently.

By choosing to have all of your office technology services from one source it results in a single point of contact and a single point of accountability. The benefits of this approach are peace-of-mind and lower costs.